Cookie Policy

Last Updated: January 2025

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

This Cookie Policy explains how Sneakerx Marketplace ("Sneakerx," "we," "us", or "our") uses cookies and similar tracking technologies on our website and mobile applications (collectively, the "Services").

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the Services to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, the Services cannot function properly.

Examples:

  • Authentication cookies to remember when you are logged in
  • Security cookies to protect against fraud
  • Load balancing cookies to distribute traffic efficiently

These cookies cannot be disabled as they are essential for the Services to work.

2. Performance and Analytics Cookies

These cookies collect information about how you use the Services, such as which pages you visit most often and if you receive error messages. This helps us improve the performance and functionality of the Services.

Examples:

  • Google Analytics to understand user behavior
  • Page load time tracking
  • Error tracking and debugging

3. Functionality Cookies

These cookies allow the Services to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

Examples:

  • Remembering your preferred shoe size
  • Storing your favorite brands and products
  • Remembering your language and region preferences

4. Targeting and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Examples:

  • Facebook Pixel for retargeting
  • Google Ads for personalized advertising
  • Instagram advertising pixels

Other Tracking Technologies

In addition to cookies, we use other tracking technologies:

Web Beacons (Pixels)

Small graphic images embedded in web pages or emails that allow us to track page views, email opens, and user behavior.

Local Storage

Browser storage that allows us to store data locally on your device for faster performance and better user experience.

Device Fingerprinting

Collecting information about your device configuration to create a unique identifier for security and fraud prevention purposes.

Third-Party Cookies

Some cookies on the Services are placed by third-party services that appear on our pages. We do not control these cookies. Third parties that may place cookies include:

  • Payment Processors: Stripe, PayFast, Ozow, PayGate, PayPal
  • Analytics Providers: Google Analytics
  • Advertising Networks: Google Ads, Facebook, Instagram
  • Social Media Platforms: Instagram, Facebook
  • Shipping Partners: DHL tracking and logistics

These third parties have their own privacy and cookie policies. We recommend reviewing their policies to understand how they use cookies.

How Long Do Cookies Last?

Cookies can be either session cookies or persistent cookies:

  • Session Cookies: These are temporary cookies that expire when you close your browser. They are used to remember your actions during a single browsing session.
  • Persistent Cookies: These remain on your device for a set period or until you delete them. They are used to remember your preferences across multiple browsing sessions.

Most of our cookies are persistent cookies with varying expiration dates, typically ranging from 30 days to 2 years.

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in several ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you block or reject cookies, some features of the Services may not work properly.

To manage cookies in your browser:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Cookie Consent Tool

When you first visit our Services, you will see a cookie consent banner allowing you to accept or reject different categories of cookies (except strictly necessary cookies).

Opt-Out Links

You can opt out of targeted advertising cookies through these industry opt-out pages:

Mobile Devices

On mobile devices, you can manage cookies and advertising preferences through your device settings:

  • iOS: Settings → Privacy → Tracking → Turn off "Allow Apps to Request to Track"
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites that you do not want to have your online activity tracked. Currently, there is no industry standard for how to respond to Do Not Track signals, and we do not respond to such signals at this time.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Cookie Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Sneakerx Cape Town

Email: privacy@sneakerx-cpt.com

Instagram: @sneakerx_cpt