Privacy Policy

Introduction

At Sneakerx Marketplace ("Sneakerx", "we", "our" and/or "us"), we believe in transparency, authenticity, and protecting your privacy. This Privacy Policy explains what data we collect from you, how we use that data, and how we protect it.

In this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual and "Services" mean our website, mobile apps, and other services that link to this Privacy Policy.

By using the Services, you acknowledge you have read and understood this Privacy Policy.

Summary of Key Points

Personal Information We Collect

Information You Provide to Us:

• Registration and Profile Information: When you create an account, we collect your name, email address, password, and optional profile information such as your shoe size and favorite brands.
• Purchase Information: When you make a purchase, we collect your shipping address, billing address, and payment information (processed securely through our payment partners).
• Communication Information: When you contact us or participate in surveys, we collect the information you provide including your name, contact details, and message content.
• Marketing Information: When you sign up to receive marketing messages from us, you provide us with your email address or mobile phone number.

Information Collected Automatically:

• Device and Browser Information: We collect information about your device, browser type, operating system, IP address, and unique identifiers.
• Usage Information: We collect information about how you use our Services, including pages viewed, products searched, time spent on pages, and navigation patterns.
• Location Information: We may collect general location information based on your IP address to provide localized Services.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Services.

How We Use Your Information

We use your Personal Information for the following purposes:

• To Provide the Services: Process your orders, manage your account, and deliver products to you.
• To Communicate With You: Send order confirmations, shipping notifications, customer support responses, and important account updates.
• To Improve Our Services: Analyze usage patterns, conduct research, and develop new features and products.
• To Personalize Your Experience: Recommend products based on your preferences and browsing history.
• For Marketing Purposes: Send promotional communications about new products, sales, and special offers (you can opt-out anytime).
• For Security and Fraud Prevention: Detect and prevent fraudulent transactions and protect our users.
• For Legal Compliance: Comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your Personal Information with:

• Service Providers: Third parties who help us operate our business, including payment processors (Stripe, PayFast, Ozow, PayGate), shipping providers (DHL eCommerce), cloud hosting providers, and analytics services.
• Business Partners: Retailers and brands whose products we feature on our marketplace.
• Advertising Partners: To deliver targeted advertising and measure campaign effectiveness.
• Legal Authorities: When required by law, to comply with legal processes, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete Personal Information.
• Deletion: Request deletion of your Personal Information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your Personal Information.

To exercise these rights, please contact us at privacy@sneakerx-cpt.com or through your account settings.

Data Security

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your Personal Information, we will securely delete or anonymize it.

International Data Transfers

Your Personal Information may be transferred to and processed in countries other than South Africa, including the United States. These countries may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect Personal Information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: