Last Updated: January 2025
Welcome to Sneakerx Marketplace ("Sneakerx," "we," "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
Our Services are operated by Sneakerx Cape Town and provide a marketplace for buying and selling authentic sneakers from retailers in the United States to customers in South Africa.
You must be at least 16 years of age to use our Services. If you are under 18 (or the age of legal majority where you live), you must have permission from your parent or guardian to use the Services. By using the Services, you represent and warrant that you meet these requirements.
To access certain features of the Services, you must create an account. You agree to:
We reserve the right to suspend or terminate your account if any information provided is inaccurate, not current, or incomplete.
Sneakerx operates as a marketplace connecting buyers with authentic sneaker products sourced from authorized US retailers including DTLR, Snipes USA, and Shoe Palace. We are not a traditional retailer but a platform that facilitates transactions.
Key Features:
All product listings on Sneakerx include:
The final "Buy Now" price displayed includes all costs. We do not charge any additional hidden fees. Prices are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time without notice. However, once you place an order, the price is locked.
When you place an order, you are making an offer to purchase the product. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
We accept payment through the following methods:
Payment must be received before we process your order. By providing payment information, you represent that you are authorized to use the payment method.
Once payment is confirmed, we will:
All shipments are handled by DHL eCommerce with an estimated delivery time of 7-10 business days from order confirmation. Delivery times are estimates and may vary due to customs processing, holidays, or other factors beyond our control.
You are responsible for providing an accurate shipping address. We are not responsible for orders delivered to incorrect addresses provided by you.
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
All Sneakerx prices include South African import duties and taxes calculated as follows:
These calculations are estimates based on current South African import regulations. In the rare event that additional duties are assessed, Sneakerx will cover the difference at no cost to you.
Due to the nature of international transactions and import processes, we have a limited return policy:
Approved returns will be refunded to the original payment method within 14 business days of receiving the returned product. Refunds will include the product price but may not include shipping fees unless the return is due to our error.
Sneakerx is committed to selling only authentic products. All sneakers are sourced directly from authorized US retailers. We do not sell counterfeit or replica products.
If you receive a product you believe to be inauthentic, contact us immediately with evidence. We will investigate and, if confirmed, provide a full refund and cover return shipping costs.
You agree not to:
All content on the Services, including text, graphics, logos, images, and software, is the property of Sneakerx or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, or exploit any content without our express written permission.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNEAKERX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Sneakerx and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Services, violation of these Terms, or violation of any rights of another.
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Any disputes arising out of or related to these Terms or the Services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.
We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Sneakerx regarding the Services and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us at:
Sneakerx Cape Town
Email: support@sneakerx-cpt.com
Instagram: @sneakerx_cpt